LiveJournal: When the LJ abuse prevention team become the abusers, who will protect the LJ users?

Friday, March 10, 2006

More questionable suspensions

Here's another case for you, gathered from a blog and private communication.

LJ Abuse suspended an account, yellow-finch, for what they said was breach of a notice of no contact. They also suspended two other unrelated accounts, alleykitten and cdaae, because their names were similar to other journals held by yellow-finch. Suspensions are meant to be overseen by two abuse team members but neither of them looked at the IP addresses or the content of the journals to figure out that they were all different people in different places (states, timezones, continents).

After a couple of days they fixed their error and unsuspended alleykitten and cdaae. cdaae had already made herself another journal, figuring that from past example she might not gets hers back even though it was falsely suspended. Her mistake was to set her website link to point to a page on her website where she'd put up a post from her old LJ, which was linked to from the top entry on that LJ. LJ Abuse said the new LJ having the link was a breach of a no contact notice, and suspended that account and the cdaae account they had just falsely suspended and then unsuspended.

They also went in and read her friends only entries in the cdaae journal and produced one they said was another breach of the no contact notice. What is notable about both this entry and the entry they suspended yellow-finch for was that they relied on inference. Yellow-finch had an entry addressed to someone who her log files showed was refreshing her journal again and again all day, who she called a batshit insane stalker. LJ Abuse inferred that she was talking about a specific person she had a notice of no contact for. They would not explain their reasoning to her.

cdaae's entry said "I really need a good selection of abusive words for someone, which aren't basically words to describe women or animals. I'm too feminist to call people cunts as insults (and why is it that calling someone a cunt is so much worse than calling them a dick?). Bitch and cow - that's just insulting animals. I'm leaning towards 'fetid heap polluting the genepool' but it just doesn't have the same ring, does it?"

They inferred that this was about the same specific person. Lest you think people with no contact orders deserve being suspended whatever they do, they are sometimes applied in a questionable way themselves.

LJ Abuse can suspend people on grounds of what they infer, but they suspend different people's journals thinking they are the same person. If they can't figure out that these three people were different people, if two people looked at the case and didn't look to see where the people were posting from or look at all the information that would show they were different people, do we trust what they infer?

There's more to these cases, but that's an outline. The user who reported the "inference" has had upwards of 20 livejournal accounts suspended and has been harassing cdaae for more than a year. Yellow-finch's previous journal was suspended for breaching the no contact order for things posted before she got given the order, according to the reasons LJ Abuse gave her. Ain't LJ just great?

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23 Comments:

Anonymous Reality Is Harsh said...

You agree that LiveJournal.com, in its sole discretion, may terminate your password, journal, or account, and remove and discard any content within the Service, for any reason, including and without limitation, the lack of use, or if LiveJournal.com believes that you have violated or acted inconsistently with the letter or spirit of the TOS.

7:59 PM

 
Blogger LJAB said...

Irrelevent as no one is arguing that LJ is acting illegally.

We're saying that the LJ Abuse team does not act consistently. What is legal and what is ethical is not the same thing, and when LJ Abuse contradicts themselves and their policy document, and shows extreme partiality, I think it should be made known. I'll link to or write about cases that I think are examples of this happening, or people who have grievances, so people can decide for themselves when they think about whether to pay for the service.

8:10 PM

 
Anonymous Anonymous said...

FREE THE FINCH!

8:16 PM

 
Anonymous Honesty said...

Good for you, I agree. LJ abuse should quit the pretense of having real rules they apply fairly. Just tell everyone it's all at their whim, it'd be a lot more honest.

8:34 PM

 
Anonymous Anonymous said...

I agree here as well. It brings up the question that if cdaae would have, say, linked to her main webpage, and from there, a link was displayed going to that statement about the person in the NONC, could they suspend her there too? LJA seems to jump to conclusions rather than research these on a case-by-case basis. I think this is partially because of what reality is harsh said... they can do whatever they like, whenever they like, with or without reason. Maybe they just hate Phantom of the Opera. And birds.

9:16 PM

 
Blogger Alleykitten said...

I think that if LJAbuse was actually paying attention to situations instead of acting like power-hungry baby-sitters this, and many other, situations would be handled differently.

9:38 PM

 
Blogger Colin said...

If they can't figure out that different journals belong to different people, how are they supposed to differentiate between suspendable and non-suspendable acts?

12:24 AM

 
Anonymous PaigeGirl said...

Power corrupts.

1:21 PM

 
Blogger Christine D said...

I agree here as well. It brings up the question that if cdaae would have, say, linked to her main webpage, and from there, a link was displayed going to that statement about the person in the NONC, could they suspend her there too?

And of course when I asked them that, and other pertinent questions, they refused to answer any of them.

I can think of a number of ways of abusing this rule to get someone into trouble. I'm not going to post them, because if Melanie had them suggested to her I'm sure she'd try them.

1:30 PM

 
Blogger Christine D said...

For that matter, would it breach the NONC order if I posted a link to this blog? It refers to Melanie, after all.

1:35 PM

 
Anonymous Anonymous said...

Melanie = Meele? Is she STILL GOING?

4:06 PM

 
Blogger Christine D said...

Yes, and yes.

6:13 PM

 
Anonymous RedV said...

I can't believe they suspended you for a link to something that was already on your original LJ that they suspended BY MISTAKE!! That is very unprofessional.

Is Meele still on LJ??

1:37 PM

 
Blogger cdaae13 said...

I can give you the full e-mail correspondence between the LJA team(including Denise Paloucci) and myself if you're interested. I can't post them on LJ because of the "confidentiality" notice tacked on the end of one of the e-mails. I also haven't bothered to set up a new, non-sockpuppet LJ yet, either. I'm still fighting for yellow_finch.

The LJA team told me they knew the post was about Melanie based on comments left by others. I asked them to provide me with a list of all the comments to the entry and to identify which were in reference to Melanie. Instead, Denise closed the report and didn't respond. I am honestly shocked that she still has a job, based on everything I'm hearing about her.

-cdaae13/yellow_finch

4:23 PM

 
Blogger cdaae13 said...

Full correspondence posted on http://cdaae13.blogspot.com

5:48 PM

 
Anonymous Anonymous said...

Meele, lol

6:59 PM

 
Blogger Christine D said...

redv: Yes, but she's learned to avoid using LJ to write about the drama, except occassional posts she deletes so LJ Abuse don't see them. She uses xanga, blogspot, etc, instead. Last time I looked she was explaining that she hates me because I "fake" having depression. She's crazy as ever.

6:51 AM

 
Blogger agent orange said...

Fucking hell this sort of thing pisses me off! Way to go LJ, be on the side of the stalkers and the lunatics.

5:51 PM

 
Anonymous Finbar said...

LJ Abuse can suspend people on grounds of what they infer, but they suspend different people's journals thinking they are the same person. If they can't figure out that these three people were different people, if two people looked at the case and didn't look to see where the people were posting from or look at all the information that would show they were different people, do we trust what they infer?

Do we trust them? Hell NO we don't.

I'm moving to Word Press when my paid account runs out.

9:49 AM

 
Anonymous Anonymous said...

What gets me most is how rude and arrogant they are with the way they totally ignore your questions and refuse to answer, they don't feel at all obliged to give a proper explanation.

5:34 PM

 
Anonymous Anonymous said...

CDAAE: Why is she still posting about you? Why don't you just ignore her?

9:28 AM

 
Blogger Christine D said...

Anon: Because she needs someone to blame. I have been ignoring her, but she always starts up somewhere, and someone always responds. One or two people still like to use the old drama to create new drama, and any time anyone says anything to her about it she assumes I have sent my minions to harass her, and off it goes again.

8:28 AM

 
Anonymous Anonymous said...

LJ Abuse lie through their crooked yellow teeth.

2:39 PM

 

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