Listening? Bullshit. PETITION AND CALL TO ACTION
Six Apart wants us to know they're listening to us.
Please see the CALL TO ACTION at the bottom of this post, and sign the petition!
Doug Bryan, 2006-05-25:
Thank you all for your comments. Many of them are useful and constructive. Some other seem slightly off topic and go beyond the scope of the specific issue. I will continue to read them all. I hope you realize that the vast majority of your breast feeding icons do in fact pass the objective test and are perfectly fine. Postive and useful change is a process not a win-lose situation and always takes time. But to be clear, there is only one issue here and it is the limited restriction LiveJournal places on the default userpic.there is only one issue here and it is the limited restriction LiveJournal places on the default userpic.
AKA We've got our hands over our ears and we don't want to hear you.
Doug, there is more than just one issue here. It is not limited to the restriction LiveJournal places on the default userpic. Even amongst the "boob nazis" issues have been raised about the contradictions of the information given by the LJ Abuse team, their rudeness, and LiveJournal's attitude towards customer service. These are core, long term problems with the abuse team.
This is not about breastfeeding icons. This is about how the abuse team is organized, managed, and operates. It is about whether Six Apart and LiveJournal are really interested in listening to their users instead of bad mouthing the ones who have problems with their service. The volunteer clique of LiveJournal Abuse might have been adequate when LJ was one guy's pet project, but it is not adequate for a service owned by a company that's raising millions in VC funds and attracting advertisers.
The boob nazis aren't buying it either.
If the original standard was "sexually graphic" and the new standard is "nudity" with the rules regarding the female breast to be "no nipples or areolae visible" then why was [info]cali4niachef's default icon deemed unsuitable and a suspendable offense by either standard stated? I didn't see an apology to her anywhere. Did I perhaps miss it?
1) If we're to "hold off" on any further advocacy action while this issue is resolved, why isn't LJ also holding off on suspending users until the issue is resolved? I'm sure it's within Six Apart's power to issue an "injunction" of sorts to stop suspensions at least temporarily until some resolution is reached. Of course, it probably won't be necessary for you to suspend anyone later if your final resolution is to leave the policies as they stand now. I am confident that there will be a mass exodus of paying members from LJ if that is the final resolution.
2) What is your timeframe for resolution? It is only fair to your paying members to let us know that. Many of us will be asked to renew our LJ accounts in the near future. I believe those who are considering renewing (or not) deserve to know when you expect to have this issue resolved. That's simple common consideration, IMO.
Many other users expressed similar concerns, reported in this entry. From the comments to that entry:
Christine Daae said: "So, Six Apart officially does not intend to listen to its customers about any of the other issues regarding LiveJournal's abuse team? Do we need thousands of emails on each specific instance of policy, or poor behaviour from the abuse team, before Six Apart will look at them?"
HidingMyself said: "If it were me and if were organizing things, I'd strongly consider bombarding them with protest emails over the holiday weekend. Maybe it's just me, but I think they should be reminded of the users stance and because they've really brought nothing to the table, the unilateral ceasefire should countdown to an expiration, unless they agree not to suspend people until the question is settled."
I agree. I wish I was more of an organizer, but I'm better at documenting and trying to bring attention to than organizing. I hope the organizer of the Boob Nazis strongly presents these other issues, but the rest of us must do what we can.
CALL TO ACTION
I don't know if firstname.lastname@example.org reaches Doug Bryan but you could try it. Confirmed addresses for Six Apart and LiveJournal are:
Barakb@SixApart.Com (CEO of Six Apart)
email@example.com (VP of Six Apart)
firstname.lastname@example.org (Head of LiveJournal)
email@example.com (listed contact for questions about 6A)
If you want to see wider changes being made to LJ Abuse, please write to them. Tell them that this cannot be brushed off as an issue about default icons and breastfeeding. It is a problem with LiveJournal's culture.
When they bought LiveJournal, the head honchos at Six Apart said in an interview:
Barak Berkowitz: "I think the core thing to say here is we're buying LiveJournal for LiveJournal. We're not buying it to turn it into something else. We know what LiveJournal is. The fact that we come from the community should make people convinced that we're not so naive that we don't know exactly what the community is... The net is, users will question us, and users will be suspicious until they see what we do in real life in real action over a series of months, and we'll have to prove ourselves to them."
Mena Trott: "We believe in communication. We're doing this because we think LiveJournal has something that's really strong with the community. We feel that that's one of things we are lacking."
Remind them of that. We are that community, yet they're telling us that they don't want to listen to us, and that our concerns are not important. Tell them how LJ abuse's actions affect the LiveJournal community, not just people who get suspended.
Put it in your own words, or copy and paste lines from here. Tell them how long you've been an LJ user, how many communities you're involved in. Tell them that you don't intent to keep up a paid account if they aren't going to listen to their customers.
Please also sign the Six Apart and LiveJournal Abuse Petition, and get your friends to sign it too.
Post this in your LiveJournal, in your blog.
Let's see how many voices it takes for Six Apart to really listen.
Tags: livejournal, six apart, blogging, customer service, lj abuse, protest, petition