LiveJournal: When the LJ abuse prevention team become the abusers, who will protect the LJ users?

Monday, May 22, 2006

Six Apart notified of LiveJournal Abuse problems

Two posts you should read from LJ user playright:

I spoke with the media relations representative at SixApart... -- a very comprehensive explanation of events and list of the problems and objections to LiveJournal Abuse's response to the breastfeeding icon issue, sent as a letter to Six Apart's media relations rep.

Also Updates on Nipplegate letters to SixApart

Xavier ([info]xavi7734) on LiveJournal posted:
Posted from a convo with a friend:
By permission:

Jane - the Media Relations person at SixApart was contacted today via phone by a very close friend of mine and fellow LJ'er

This is, in essence the response

She was unaware that LJAbuse knew it was a directed instigated plan to upset their team/time.
She was not aware that the problem went beyond breastfeeding.
She did take my call from her cell phone and was very polite. For those of you who care, she breastfed both of her children.


---Jane is currently in a training class in California and has promised to look further into the issue upon her return to the office. I plan on giving her a call and discussing with her my role in this situation (from ProMoM's standpoint) and ask her to please do the right thing, issue a public apology and let us know that breastfeeding icons are okay for use in default pictures regardless of nipple or areola showing (as decided by LJ Abuse and Denise P).

--If these things do NOT happen, I have media releases ready to go, and a response letter that will not only be sent to SixApart but will be sent to all of their Advisory Boards and Investors as well. Jane understands fully that this type of response will be a media disaster for the image of Live Journal and SixApart.

--I will hold off on sending these items until 12:00 Noon Eastern time tomorrow. I would like to ask that all of you hold off as well until we hear what the TRUE representatives from SixApart are willing to do about this issue.

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14 Comments:

Anonymous Anonymous said...

Boy oh boy, good for her, lol.

8:14 PM

 
Anonymous Anonymous said...

Go playright!

8:28 PM

 
Anonymous Anonymous said...

They have a right to not show the picture. If the rule is no nudity, then there cannot be any exceptions or everything will then be allowed in.

Giving birth is a natural act too. So is using the bathroom. Sex is the most natural act between a man and a woman there can be. Why not allow pictures of all that? If an exposed breast is allowed, then everything else should be too.

8:48 PM

 
Blogger Abigail said...

Except that breastfeeding is legalley exempted from public indecency laws in many states, including California. Sex and going to the bathroom are not.

9:45 PM

 
Anonymous Anonymous said...

The all or nothing argument doesn't hold water. It's an over-reaction to justify an extreme point of view. The real world has shades of gray.

11:30 PM

 
Anonymous Anonymous said...

The rule wasn't no nudity when this started, it was nothing sexually explicit.

7:41 AM

 
Anonymous DE said...

Uhm..private company. They can restrict whatever they want. Buy a bike helmet and get over it.

10:17 AM

 
Anonymous Anonymous said...

Missing the point, de. They have the right to do it but that doesn't mean it's the right thing to do. If a company doesn't listen to its customers, eventually the customers will make a big enough noise they can't avoid it.

11:14 AM

 
Blogger Christine D said...

Exactly. I'm going to copy and paste from my LJ here:

On the flip side, I also get annoyed at people who get annoyed at people for protesting about something they care about. It doesn't really matter why they care about it, they don't have to justify themselves to you. I've seen this recently in some of the "nipplegate" discussions - LiveJournal is a private company so they can do whatever they want, deal with it. Well, yes, they're a private company. They can't actually do whatever they want as they're still bound by the law, but within those limits they can have whatever TOS they choose. And as users, we can speak out (or shout and scream) if we think that TOS and those rules are wrong, or poorly applied. Using the service of a company does not take away your right or ability to complain when you think something is wrong. Indeed, a company should be listening to its customers harder than it should listen to people who don't utilize it.

It's legal for Wal-Mart to use sweatshops, it's legal for Starbucks to sell "sweatshop" coffee, it's legal for all manner of companies to pollute the environment and screw over their workers. Of course, compared to these things, LiveJournal's TOS or abuse team problems are pretty insignificant. But part of LJ's business model, part of the reason we all use it, is that it builds up that sense of community. Without the community, quite a few of us wouldn't stay. If a company depends on its users and their communities for its popularity and success, it would be wise to listen to them. They may not owe any legal duty to do so, but it's a poor business decision not to.

12:04 PM

 
Anonymous Anonymous said...

Thank you Christine, well put.

1:50 PM

 
Anonymous Anonymous said...

YES. We are their customers, and companies should treat their customers with some damn respect which the LJ abuse team doesn't.

3:18 PM

 
Anonymous Ivan W. said...

I'll be totally honest, I don't understand the furor over this. Changing the rules to cover exposure of breasts in any form is within thier rights. Although the original enforcement was an abuse of power (did they even warn the dude?), to say that LJ Abuse is against the act of breastfeeding is ridiculous.

From what I've read/seen, they aren't cracking down on all icons featuring breastfeeding, just the ones which show the areola and nipple.

Not saying people shouldn't protest, but to say that LJ Abuse, LJ and/or Six Apart are against breastfeeding is a gross generality worthy of Conservative talk radio.

And on a quick tangent, can we even apply the term "customer" to those who aren't paying for a service?

9:38 PM

 
Anonymous Anonymous said...

Lots of people have paid accounts of LJ.

I agree it's inaccurate to say LJ is against breastfeeding. The problem is how it was all handled, they have changed what they said was allowed many times in the last week. The first breastfeeding icon they said wasn't allowed didn't show the areola or nipple, Denise came up with that afterwards.

2:56 AM

 
Anonymous Anonymous said...

areola or nipple, if you have a big areola it will show.

5:36 AM

 

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