LiveJournal: When the LJ abuse prevention team become the abusers, who will protect the LJ users?

Wednesday, May 24, 2006

Quick updates and links

Lots of updates from the boob_nazis community:
The Beginning to a resolution with SixApart

I just got off the phone with Doug Bryan, VP of Business Operations and Support at SixApart.

We had a very productive conversation and have agreed that he and I will work together to try to reach a compromise in this issue. It is understood by upper management at SixApart that they have several thousand very upset users (both paid members and free accounts) this became much more than a breastfeeding issue, it became an issue of customer service. SixApart is very concerned about the potential loss of users and does want to keep all of us as customer and members.

There is a lot of user feedback to this post, many suggesting that the abuse team needs a change of attitude in how it deals with users.

LiveJournal Abuse aren't waiting to hear from Six Apart though:
Now I've been issued a suspension notice

I will not be changing my default icon. I'm fully willing to be suspended. Breastfeeding is not inappropriate in any way. End of story.

Over on thingamababy, a father looks at the situation.

My action: I asked Matt Macfarlane, co-founder of the parent community, whether users may post breastfeeding photos on their parent blogs. Here is his response:

"Yes, Minti has no issue with the posting or use of tasteful breastfeeding related images on our site. Breastfeeding is a popular subject on our site and we already have a number of member written articles on the topic. :)

Minti is a parent-to-parent advice site (with blog features free to all members) which fully supports new content contributions by parents, in fact we had to disable a number of parenting related words from our 'naughty words filter' just to ensure that articles written by parents were not automatically reported by the system.

Of course, gratuitous shots of naked breasts with a token child in the far distant background would not be very welcome. ;)"

Lots of comments to Agent Orange's entry here, including a quote from LJ's Principles document: "We will strive to keep you informed of changes to the best of our abilities without being intrusive, and to run our business based on feedback from the LiveJournal community, with the LiveJournal community's best interests in mind."

There are also some other cases I'll be looking at in more detail in days to come.

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Blogger Heather Dudley said...

Just wanted to update that one of the bigwigs has joined boob_nazis with a PUBLIC apology, and has opened a public dialogue to discuss the matter with all of us.

3:20 PM

Blogger LJAB said...

Excellent news, thank you!

4:31 PM

Anonymous Anonymous said...

Good damn work!

4:42 PM

Blogger Christine said...

Good job LJAB.

5:16 PM

Anonymous Anonymous said...

tx for keeping us updated

5:57 PM


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